Today’s consumers expect 24/7 Customer Support or 24/7 live chat support. Anything less is not acceptable.

24/7 live chat supportOutsourcing Philippines can provide your clients real time after hours support during your operations down time.

Every Customer Is Assisted

Our professional team will monitor and respond to all requests from your customers. We can handle your Phone/Live Chat/Email/Social Media channels  when your regular business hours are over.

Customized To Your Needs

Our dedicated Trainers and Team Leaders are experts at coordinating your requirements and procedures to your selected agents. Training is thorough and efficient resulting in a team of fully knowledgeable agents to manage your account and clients in a very short period of time.

 Economic and Efficient

From a handful calls to thousands a month, we have service plans to keep you covered during off hours. Pricing plans run from a per incident rate to an economical fixed rate. We offer customized solutions and services based on best practices and first call resolution.

Do not underestimate the importance of placing staff to answer calls and field emails 24/7.Having cost effective staff coverage will help build your companies brand presence and perceived size.

The benefits of outsourcing your 24/7 live chat support coverage are compelling. Not only will you reduce operating costs significantly other factors to consider include;

Higher profits will eventuate. When a company has an inadequate coverage, it creates customer dissatisfaction. Customers want to be able to call at any hour, speak to someone directly and resolve their problem right away. Having a 24/7 live chat support fully trained support team, you will meet the client’s needs. A happy client will stay with your company longer and may do more business with you, which will then increase your profits.

By outsourcing 24/7 live chat support will allow greater flexibility and ease the burden on your in house teams and management.When an employee leaves, the company will find a replacement, saving you in recruiting costs. The company will also manage the employees including tracking time worked, missed days or performance issues.

For more information Contact with us